/refunds
Last updated: June 23, 2026
This Refund Policy applies to purchases of paid plans for the ecomresize service operated by Astur Pty Ltd (ABN 76 682 137 131), an Australian proprietary limited company based in Victoria, Australia ("ecomresize", "we", "us").
We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of the date of your first charge for that subscription.
After the 30-day window, subscription fees are generally non-refundable. You can cancel at any time from your account page to stop future renewals — cancellation takes effect at the end of your current billing period and you keep access until then.
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles billing, invoicing, and refunds.
To request a refund you can:
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, but typically takes 5–10 business days to appear on your statement.
Nothing in this policy limits any non-excludable rights you may have under the Australian Consumer Law or other applicable consumer protection laws in your country.
Questions about this policy? Email support@ecomresize.com.